World's best Call Centre cources prepare you to lead global businesses

Call Centre

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and informative workshop.

What Topics are Covered?

  • Verbal communication techniques
  • Who are your customers?
  • Listening skills
  • Asking the right questions and saying no
  • Taking messages and using voice mail effectively
  • Vocal exercises
  • Cold and warm calls, including developing a script
  • Going above and beyond and high impact moments
  • Handling objections and closing the sale
  • Negotiation techniques
  • Tips for challenging callers
  • Phone tag and getting the call back
  • Stress busting
  • Call centre trends

What Will Students Learn?

  • The nuances of body language and verbal skills.
  • Aspects of verbal communication such as tone, cadence, and pitch.
  • Questioning and listening skills.
  • Ways of delivering bad news and saying no.
  • Effective ways to negotiate.
  • The importance of creating and delivering meaningful messages.
  • Tools to facilitate communication.
  • The value of personalising interactions and developing relationships.
  • Vocal techniques that enhance speech and communication ability.
  • Techniques for managing stress.

Course Contact Info

Program Facility & Contacts

UK Level 2 to 7 Education, Diplomas, Certificates, Training Courses & Professional Development Programs
On-demand and Online !

Info: hello[@]newworlduni[.]com

Mobile #: +92.300.8167111

Why Study Here?

New World Uni brings learning opportunities to students, professionals and corporates – online, onsite and on-campus. Our online instructor-led classes and learning portal facilitate individuals and communities, worldwide. You receive branded certificate in PDF format for downloading and Printed Certificate is posted to you with free shipping.

 

At New World Uni Education, Training and Consultancy Organization, we’re developing minds and networking between professionals worldwide by offering:

  • UK & USA based Certificates, Certifications and Diplomas
  • High-quality training and corporate services worldwide
  • Strong focus on professionals’ employability
  • Affordable fees, scholarships and low cost of living
  • Online, in-house and On-site Corporate training facilities
  • Post training support in career and business progress
  • Opportunities to attend our events and travel Worldwide
Enquiry Form

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